Admin - Booking

Job Purpose   The Admin Assistant – Booking will provide administrative and booking support for RSSE (AKUN, WAMA, GALAXEA) experiences and guest experience activities. The role is responsible for maintaining accurate booking records, coordinating guest enquiries, updating schedules and availability, supporting communication between guests and operations teams, and helping ensure a smooth and professional booking experience from enquiry through completion.   Job Responsibilities   Support day-to-day administration of guest bookings for RSSE activities and experiences of Akun, Wama and Galaxea. Receive, log, and respond to booking enquiries in a timely and professional manner. Maintain booking systems, calendars, schedules, availability, guest details, time slots, amendments, and cancellations accurately. Prepare and send booking confirmations, updates, and relevant information to guests and internal teams. Coordinate with operations teams to ensure guest requirements, activity details, timings, and special requests are clearly communicated. Monitor schedules to avoid duplicated bookings, overlapping time slots, or incomplete booking information. Provide administrative support for reports on bookings, cancellations, attendance, guest requirements, and other reservation matters. Monitor and manage e-mail address of the different brands. Support pre-activity communication by sharing accurate information on RSSE experiences, activity requirements, timings, and guest preparation details. Assist guests with booking changes, cancellations, and general enquiries while maintaining a high standard of customer service. Follow up with guests or internal teams where required to support feedback collection and service improvement. Maintain organised records, trackers, shared folders, and booking documentation in line with internal requirements. Support coordination with relevant departments to ensure a seamless booking and guest experience process. Identify simple improvements in booking administration, data accuracy, communication flow, and scheduling efficiency. Promote awareness of RSSE activities and experiences, including wider portfolio offerings where appropriate.     Policies, Systems, Processes, Procedures, Standards and Reports   Follow all relevant RSSE and functional policies, processes, standard operating procedures, and instructions. Prepare accurate and timely booking updates, trackers, and reports to support operational and management requirements. Maintain confidentiality and accuracy when handling guest, booking, and operational information.   Safety, Quality & Environment   Apply relevant safety, quality, and environmental management requirements when coordinating booking information and guest communications. Ensure operational teams receive accurate details needed to support safe and high-quality activity delivery.   Continuous Improvement   Contribute to improvements in booking administration, guest communication, data tracking, and reporting processes. Share observations or recurring booking issues with the line manager to support better planning and service delivery.   Job Requirements   Experience and Capabilities   High school diploma required; diploma or certificate in administration, hospitality, tourism, travel, or customer service is preferred. Minimum 1 year of experience in administration, bookings, reservations, call centre, hospitality, tourism, guest services, or a customer-facing support role. Experience in Saudi Arabia, tourism, adventure activities, hospitality, or destination operations is advantageous. Good working knowledge of Microsoft Office, especially Outlook, Excel, Word, and Teams. Experience using online booking systems, CRM tools, reservation platforms, or data-entry systems is preferred. Strong data accuracy, record keeping, and scheduling coordination skills. Ability to support flexible operational requirements, including weekends or peak periods where needed.   Skills   Clear written and spoken English; Arabic or another language is an advantage. Customer-focused, polite, calm, and professional in guest communication. Highly organised, detail-oriented, and able to manage multiple booking requests at the same time. Able to follow instructions, escalate issues appropriately, and work with minimal supervision once trained. Strong teamwork, coordination, time management, and follow-up skills. Comfortable working in a fast-paced operational environment.     Job Context   The role supports booking administration for RSSE guest experiences and adventure activities. Accuracy, responsiveness, internal coordination, and professional guest communication are critical to the success of the role.