Business Operations Senior Manager

Key Responsibilities Job Description • Lead and oversee daily business operations to ensure efficient, effective, and high-quality service delivery across the business unit. • Develop, implement, and monitor operational plans aligned with organizational objectives, ensuring timely execution and achievement of business goals. • Establish, monitor, and analyze Key Performance Indicators (KPIs), preparing executive dashboards, performance reports, and actionable recommendations to improve operational performance. • Identify opportunities to optimize business processes, increase operational efficiency, reduce costs, and enhance productivity through continuous improvement initiatives. • Ensure compliance with organizational policies, governance frameworks, regulatory requirements, and internal control standards. • Lead cross-functional operational projects, coordinating with internal stakeholders to ensure successful implementation, timely delivery, and achievement of project objectives. • Prepare executive-level reports, presentations, business cases, and operational analyses to support strategic planning, decision-making, and performance reviews. • Build and maintain strong relationships with internal and external stakeholders to ensure alignment, resolve operational challenges, and facilitate the successful delivery of organizational initiatives. • Monitor operational risks, identify improvement opportunities, and implement corrective actions to enhance business performance and service quality. • Support business planning, operational governance, and organizational initiatives that contribute to sustainable operational excellence. Job Requirements Qualifications • Bachelor's degree in Business Administration, Industrial Engineering, Management, or a related field. • Professional certifications such as PMP, Lean Six Sigma, or equivalent are preferred. • Proven experience in business operations, operational excellence, project management, or business performance management. • Strong analytical, problem-solving, and decision-making skills. • Excellent communication, stakeholder management, and presentation skills. • Advanced proficiency in Microsoft Office applications, particularly Excel and PowerPoint. • Experience working with performance dashboards, KPIs, and business reporting tools is preferred. Competencies • Business Operations Management • Strategic Planning & Execution • Performance Management & KPI Development • Process Improvement & Operational Excellence • Project & Program Management • Governance & Compliance • Data Analysis & Business Reporting • Stakeholder Management • Risk Management • Communication & Presentation Skills • Leadership & Team Collaboration • Continuous Improvement Mindset Show more Show less