Delivery & Operations Senior Manager

Job DescriptionKey Responsibilities Project Management Office (PMO) • Establish and maintain PMO governance, project management standards, methodologies, templates, and reporting frameworks. • Monitor the progress, health, and performance of strategic and operational projects across the organization. • Ensure projects are delivered on schedule, within budget, and aligned with approved scope and quality standards. • Identify project risks, issues, dependencies, and escalation points, and coordinate mitigation plans with stakeholders. • Prepare executive-level project status reports, dashboards, and portfolio performance updates. • Track project milestones, deliverables, and resource utilization across multiple initiatives. • Support project prioritization, portfolio planning, and governance committee activities. Financial Coordination • Work closely with the Finance team to monitor project budgets, forecasts, and financial performance. • Track budget utilization and ensure operational initiatives remain within approved financial plans. • Support business cases, financial analysis, and investment tracking for strategic initiatives. • Provide operational and financial performance reports to support executive decision-making. Procurement Coordination • Coordinate with the Procurement team to ensure timely sourcing and procurement activities supporting projects and operations. • Monitor procurement timelines to minimize delivery delays. • Support vendor evaluation, contract implementation, and supplier performance reviews. • Ensure procurement activities comply with organizational policies and project requirements. Delivery Management • Oversee end-to-end delivery of operational programs, projects, and business initiatives. • Ensure timely delivery while maintaining quality, cost, and performance standards. • Establish delivery governance frameworks, KPIs, SLAs, and reporting mechanisms. • Monitor project and operational risks, implementing mitigation plans where necessary. • Coordinate cross-functional teams to ensure successful execution of initiatives. Operations Management • Manage day-to-day operational activities to ensure business continuity and operational excellence. • Develop, review, and improve operational policies, procedures, and workflows. • Monitor operational performance through dashboards and data-driven decision making. • Optimize resource allocation, workforce planning, and operational capacity. • Ensure compliance with internal policies, regulatory requirements, and quality standards. stakeholder Management • Build and maintain strong relationships with internal and external stakeholders. • Collaborate with business units to understand operational requirements and priorities. • Present operational performance updates and recommendations to senior leadership. • Manage vendor and partner relationships where applicable Job Requirements Qualifications • Bachelor's degree in Business Administration, Operations Management, Industrial Engineering, Project Management, or a related field. • Master's degree (MBA or equivalent) is preferred. • Professional certifications such as PMP, PRINCE2, Lean Six Sigma, ITIL, or equivalent are an advantage. Experience • 8–12 years of experience in operations, service delivery, or program management. • At least 3–5 years in a leadership or senior management role. • Proven experience managing cross-functional teams and large-scale operational initiatives. • Experience developing operational strategies and driving organizational performance improvements. Show more Show less