Key Account Manager

Key Responsibilities and Duties: 1. Build and maintain strong, long-term relationships with key decision-makers at the pharmacy group's headquarters (e.g., Purchasing Managers, Category Managers, Commercial Directors). 2. Serve as the primary point of contact for the account, ensuring high levels of customer satisfaction. 3. Understand the pharmacy group's strategy, priorities, and pain points to tailor company offerings accordingly. 4. Lead annual negotiations on trading terms, rebates, shelf space, and promotional support. 5. Manage the Joint Business Plan (JBP) with the account, setting clear objectives for growth, market share, and new product listings. 6. Negotiate and secure product listings (ranging from OTC, Rx, and consumer health products) in the pharmacy chain's assortment. 7. Ensure contracts are adhered to and renewals are secured in a timely manner. 8. Achieve and exceed sales targets, market share goals, and profitability targets for the assigned pharmacy group. 9. Monitor sales data, stock levels, and turnover rates at both central warehouse and individual branch levels. 10. Coordinate with the supply chain team to ensure timely and accurate order fulfillment, minimizing stock outs. 11. Identify opportunities to expand distribution across the group's branch network. 12. Manage team of sales promoters and sales reps to achieve their budget. 13. Other duties as assigned within the scope of the job. Job Requirements Skills and Abilities: - Strong relationship management and customer-focused communication skills - Strong negotiation and commercial planning skills (JBP, trading terms, listings). - Ability to analyze sales performance, stock levels, and turnover data. - Strong coordination skills with internal teams (supply chain, sales, marketing). - Ability to lead and manage field teams to achieve targets. Experience: 5+ years of experience in key account management, sales, or commercial roles, preferably within pharmacy chains, FMCG, consumer health, or pharmaceutical environments. Education: Bachelor’s degree in Business Administration, Marketing, Pharmacy, or a related field. Language: Excellent command of oral and written English and Arabic. Licenses / Certifications: N/A