Registration and Eligibility

Key Responsibilities and Duties: 1. Patient Care: • - Responsible for opening files for new patients. • - Responsible for making patient appointments (including cancellations and rescheduling). • - Responsible for registering patients upon arrival for appointment. • - Responsible for informing other members of healthcare team when walk-in patient arrive. • - Responsible for checking that all valid documents are current, available and scanned into the system including insurance approvals. • - Responsible for answering phone at their assigned desk/reception. • - Responsible for receiving and handling cash payments. • Responsible for preparing and totaling all bills then handover to the Insurance and finance coordinator and accurate balance of all transactions carried out during the shift 2. Call Center Functions: • Answering phone calls through call center line • Transferring calls to relevant department • Contacting physicians to confirm duties from OPD Calendar 3. Other duties as assigned within the scope of responsibility and requirements of the job. Job Requirements Skills and Abilities: Must be able to clearly communicate with patients and their families, physicians and all other staff. Experience: 0 – 2 years’ experience in a customer service related field preferable Education: Bachelor Degree in Business Administration or related field. Language: Excellent command of oral and written English and Arabic. Licenses / Certifications: N/A