SA-Technical Expert (Saudi and GCC Nationals)

SA-Technical Expert (Saudi and GCC Nationals) - Jobs - Careers at Apple Apple Store Shop Shop the Latest Mac iPad iPhone Apple Watch Apple Vision Pro AirPods Home Accessories Quick Links Find a Store Order Status Apple Upgrade Apple Trade In Financing Personal Setup Shop Special Stores Certified Refurbished Education Business Veterans and Military Government Mac Explore Mac Explore All Mac MacBook Neo MacBook Air MacBook Pro iMac Mac mini Mac Studio Displays Compare Mac Switch from PC to Mac Shop Mac Shop Mac Help Me Choose Mac Accessories Apple Upgrade Apple Trade In Financing Personal Setup More from Mac Mac Support AppleCare macOS 27 Apple Intelligence and Siri Apps by Apple Apple Creator Studio Better with iPhone iCloud+ Mac for Business Education Apple at Work iPad Explore iPad Explore All iPad iPad Pro iPad Air iPad iPad mini Apple Pencil Keyboards Compare iPad Shop iPad Shop iPad iPad Accessories Apple Upgrade Apple Trade In Financing Personal Setup More from iPad iPad Support AppleCare iPadOS 27 Apple Intelligence and Siri Apps by Apple Apple Creator Studio iCloud+ Education Apple at Work iPhone Explore iPhone Explore All iPhone iPhone Duo iPhone 18 Pro iPhone Air iPhone 17 iPhone 17e iPhone 16 Compare iPhone Switch from Android Shop iPhone Shop iPhone iPhone Accessories Apple Upgrade Apple Trade In Carrier Deals at Apple Financing Personal Setup More from iPhone iPhone Support AppleCare iOS 27 Apple Intelligence and Siri Apps by Apple iPhone Privacy Better with Mac iCloud+ Wallet, Pay, Card Apple at Work Watch Explore Watch Explore All Apple Watch Apple Watch Series 12 Apple Watch Ultra 4 Apple Watch SE 3 Apple Watch Nike Apple Watch Hermès Compare Watch Why Apple Watch Shop Watch Shop Apple Watch Apple Watch Bands Apple Watch Accessories Apple Upgrade Apple Trade In Financing Personal Setup More from Watch Apple Watch Support AppleCare watchOS 27 Apple Watch For Your Kids Apps by Apple Apple Fitness+ Education Vision Explore Vision Explore Apple Vision Pro Tech Specs Shop Vision Shop Apple Vision Pro Apple Vision Pro Accessories Book a Demo Financing Personal Setup More from Vision Apple Vision Pro Support AppleCare visionOS 27 Apple Vision Pro for Enterprise AirPods Explore AirPods Explore All AirPods AirPods 5 AirPods Pro 3 AirPods Max 2 Compare AirPods Shop AirPods Shop AirPods 5 Shop AirPods Pro 3 Shop AirPods Max 2 AirPods Accessories More from AirPods AirPods Support AppleCare Hearing Health Apple Music Apple Fitness+ TV & Home Explore Home Explore Home Apple HomeView Apple TV 4K HomePod HomePod mini 2 Shop Home Shop Home Shop Apple Home Collection Shop Home Accessories Personal Setup More from Home Apple TV Support HomePod Support AppleCare for Apple TV AppleCare for HomePod Apple TV app Apple TV Home app Apple Music AirPlay Entertainment Explore Entertainment Explore Entertainment Apple One Apple TV Apple Music Apple Arcade Apple Fitness+ Apple News+ Apple Podcasts Apple Books App Store Support Apple TV Support Apple Music Support Accessories Shop by Product Shop All Accessories iPhone iPad Mac Apple Watch Apple Vision Pro AirPods Home AirTag Beats Shop by Category Headphones & Speakers Chargers & Adapters Smart Home Essentials Cases & Protection Content Creation Gaming Hard Drives & Storage Mice & Keyboards Health & Fitness Office Accessories Software More to Explore New Arrivals Made by Apple Accessibility Assistive Technologies Support Explore Support iPhone Mac iPad Watch Apple Vision Pro AirPods Music TV Explore Support Get Help Community Check Coverage Genius Bar Repair Helpful Topics Get AppleCare Apple Account and Password Billing & Subscriptions Accessibility 0+ Please enable Javascript in your browser for best experience. Careers at Apple Work at Apple Life at Apple Profile Sign In Search Back to search results Selection changes the language of the page/contentArabicEnglish - SaudiEnglish - US SA-Technical Expert (Saudi and GCC Nationals) Saudi ArabiaApple Retail Where we're hiring Submit Resume Summary Posted: Nov 06, 2026 Role Number:200598718 Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. At Apple, we believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work. As a Technical Expert, you have extensive functional troubleshooting skills and an ability to inspire excitement for Apple’s products and services. You perform repairs on iPhone and other Apple products as required and make sure customers are educated about repair options and Apple products and services. A Technical Expert exemplifies a skilled technician and shares knowledge across the team. Description Deepen extensive knowledge and stay up to date on Apple products, services, and Genius Bar repair processes and procedures to support efficient and high-quality repairs. Support customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple. Troubleshoot, diagnose, repair, and resolve service concerns for select Apple hardware and software. Provide excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting product and service recommendations, and educating customers on relevant ways to buy. Work with team leaders to identify recurring repair problems and other service concerns, and make sure that feedback is provided to Apple. Use extensive knowledge of hardware and software components to identify where technical issues may originate from and educate others on the team. Perform other tasks as needed, including but not limited to supporting customer-facing activities on or off the sales floor. Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn. Demonstrate Apple’s values of inclusion and diversity in daily activities. Minimum Qualifications You should: Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations. Have experience in retail or sales, or related work experience. Have the ability to visually inspect hardware and the fine motor skills to safely conduct repairs. Have experience troubleshooting hardware and software issues in a customer service environment. Be proficient in the local language, both written and spoken. Preferred Qualifications You can: Demonstrate technical expertise of Apple products and services, including repairing devices. Analyze problems and follow troubleshooting steps to identify the root cause of a technical issue. Solve customer concerns through care, learning, and presenting technical problems and solutions clearly. Communicate effectively and tailor your communication style to different audiences. Support and educate the broader team by sharing knowledge, experiences, and insights. Work in a fast-paced environment, sometimes under tight deadlines and pressure, while supporting multiple customers at the same time. Work well in a team environment, demonstrating shared responsibility and accountability with other team members. At Apple, we're not all the same. And that's our greatest strength. We draw on the differences in who we are, what we've experienced, and how we think. Because to create products that serve everyone, we believe in including everyone. Therefore, we are committed to treating all applicants fairly and equally. We will work with applicants to make any reasonable accommodations. At Apple, we believe accessibility is a fundamental human right. You’ll find that idea reflected in everything here — in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong.Learn about accessibility in Apple’s workplace Where we're hiring Submit Resume Back to search results See all roles in Saudi Arabia Apple Footer Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant (Opens in a new window) . Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation. Apple participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Reasonable Accommodation and Drug Free Workplace policyLearn more (Opens in a new window) . Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policyLearn more (Opens in a new window) . Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If you’re applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. AppleCareers at Apple Careers at Apple Shop and LearnShop and Learn Store Mac iPad iPhone Watch Vision AirPods TV & Home AirTag Accessories Gift Cards Apple WalletApple Wallet Wallet Apple Card Apple Pay Apple Cash AccountAccount Manage Your Apple Account Apple Store Account iCloud.com EntertainmentEntertainment Apple One Apple TV+ Apple Music Apple Arcade Apple Fitness+ Apple News+ Apple Podcasts Apple Books App Store Apple StoreApple Store Find a Store Genius Bar Today at Apple Group Reservations Apple Camp Apple Store App Certified Refurbished Apple Trade In Financing Carrier Deals at Apple Order Status Shopping Help For BusinessFor Business Apple and Business Shop for Business For EducationFor Education Apple and Education Shop for K-12 Shop for College For HealthcareFor Healthcare Apple in Healthcare Mac in Healthcare Health on Apple Watch Health Records on iPhone and iPad For GovernmentFor Government Shop for Government Shop for Veterans and Military Apple ValuesApple Values Accessibility Education Environment Inclusion and Diversity Privacy Racial Equity and Justice Supply Chain About AppleAbout Apple Newsroom Apple Leadership Career Opportunities Investors Ethics & Compliance Events Contact Apple More ways to shop: Find an Apple Store or other retailer near you. Or call 1-800-MY-APPLE. United States Copyright © 2026 Apple Inc. All rights reserved. Privacy Policy Terms of Use Sales and Refunds Legal Site Map Content has loaded