Technical Service Advisor

1. Carrying-out pre-acceptance inspection (damage on body, valuables inside, accessories, etc.) and records results on check sheet and confirm with the customer through proper checking of the physical condition and inventory of the vehicle 2. Assist in the center’s achievement of GDI and increase customer retention through demonstrating professionalism during the customer engagement activities 3. Ensure that satisfactory repairs are done as per the customers’ demands with the coordination with the Chief Technici an in the job assignments, preliminary diagnostic procedures, and final inspection of the car 4. Discusses details with the customers the works to be done, the estimated cost of repair and the delivery time of the car through appropriate diagnoses of his vehicles using all channels of communication. 5. Communicate with the customer on any progress of the repair of the vehicle and get his approval and confirmation on additional parts that may be required through proper communication protocol and avoids unnecessary replacement of spare parts. 6. Ensures highly satisfied Guest by supporting a “Guest Centric” and “Fix-It-Right” mind-set to the service team to achieve high quality after sales activities through an effective networking with other departments in the Center in accordance with service standards 7. Follows-up vehicle spare parts with Parts Department through proper coordination with the Parts Supervisor to accomplish the repairs and timely delivery of the car to the customer. 8. Conduct post service follow-up for complaints, issues and concerns and report immediately to the Workshop Floor Manager for appropriate review and resolutions. 9. Improve customer confidence and satisfaction by adhering to the stipulated service operation standard to build customer’s trust and improve customer retention. 10. Ensures that repairs are done as per customer’s request through confirming with the customer of the service repair agreement in order to achieve customer’s trust and confidence. 11. Monitors the Job Controller in entering correct data (operation number), recording the repairs carried out and updating statu s of vehicle delivery through review of the results of Computerized Time Control Sheets for use in the productivity (man-hour) analyses. 12. Ensure that the Chief Technician is complying with the quality control policy and procedures to maintain company’s integrity and branding image